Conflict Management in an Online Gaming Community
نویسندگان
چکیده
Online gaming communities are an important class of virtual communities. They comprise complex and dynamic socio-technical systems, in which conflict is inevitable. Understanding how these communities manage conflict and how conflict management relates to other governance processes such as activity design and change management is essential to ensure their sustainability. This paper concerns a longitudinal case study of the role of conflict management in a successful virtual Formula 1 gaming community. The results of this study show that a carefully tailored system of conflict management and related community governance processes plays a significant role in fostering community health and growth.
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